Get instant answers to common questions related to converting, downloading, editing, burning and more.

Available for: Windows Mac

What can I do if I didn’t get a registration code?

You will receive the confirmation email with registration code upon the transaction of your order. If you didn’t receive the confirmation email, please check the spam folder, sometimes the auto-generated email is marked as spam. If there is no confirmation email at all, please contact us at [email protected] and supply with your Order ID or your Licensed email.


What shall I do if the registration code is invalid?

Ensure there is no blank spaces or typing errors when entering the licensed email and registration code and they are all case-sensitive. Plus, the Lifetime License just allows to be activated on 1 PC. If you want to use it on a new PC, you’ll be prompted that the registration code is incorrect.


How can I install and register in Total Video Converter?

Please copy and paste link below into your browser to download the full installer:

After the installation, open the program, tap on the drop-down menu in the upper right corner and click “Register” to open the registration window, then copy and paste your registration info to it:


What can I do if my Total Video Converter fails to update?

You can tap on the drop-down menu in the upper right corner and click “Check for Update” to update manually. In case this method is not working, you could visit our website and click the Download button to download and install the latest version.


What are the differences between the Free Trail and Full version?

Both the free trial and full version use the same installation. However, the free trial version has watermark on the output file and the online download function is limited to YouTube only. What’s more, you couldn’t burn videos to DVD or transfer videos to mobile devices if you’re using the free trial version.


How to remove watermark “Gihosoft” on the output video?

The watermark only appears on the free trial version of this program. If you upgrade to the full version, there is no longer any watermark attached on the output video.


Is there a limit to the number of files I can convert?

There is no limit to the number of files you can convert, so feel free to use Total Video Converter as much as you want.


How to improve the quality of the output video file?

Many factors will be involved in the output quality of your video file, as in the source file and the output parameters you choose for the file.

If your original video is high definition, choose HD/4K formats as the output format. If your original video is not high definition, please customize the output video’s resolution and bitrate higher by clicking on the “Edit” button inside the format.


How to speed up the conversion of my video files?

The conversion speed depends on the length of the source video, computer configuration, and the output settings you have chosen. For a faster conversion speed, we suggest you use a computer with a dual-core CPU and 2 GB of RAM or above. Also it is recommended to quite all unnecessary programs on your computer before the conversion.


Does your download service only support YouTube?

Total Video Converter acts as great YouTube Video Downloader tool, but it also supports many other video sharing sites such as Vimeo, Dailymotion, Facebook, Twitter, Instagram, and more.